UPDATE #3: November 28th, 2022

As a small business owner I would recommend not doing Solidarity Healthshare.

For anyone considering Solidarity, I would think twice and simply pick a less expensive, higher deductible plan that lets you do an HSA and is more regulated by law. Solidarity is too risky. Especially if you have a high healthcare expense. You also can’t do an HSA when you have Solidarity.

Since they raised prices Solidarity Healthshare has become very expensive with the majority of each payment going toward unnecessary admin fees.

Crazy that the majority of each payment goes toward administrative fees and a reason on its own not to use Solidarity.

I just switched to an HSA eligible, very high-deductible plan that is only $133/month versus Solidarity which has recently raised prices to $247/month with most of it going to admin fees.

$130/mo of the $247 a month goes toward the share amount. The rest goes to administrative fees. A huge $50 goes to admin and $67 to services.

That is a huge amount going toward admin which is not necessary and not where I want my money going at all.

When I tried to cancel, they also made me pay for 2 full more months even when I requested ending it earlier, which is not right especially as the contract says all donations are ‘voluntary’.

Legally Solidarity cannot take my money after cancelling as all donations are purely ‘voluntary’ in nature. If only I’d read this more carefully upfront and realized I didn’t need to pay this entire time! Haha just kidding! But actually, I’m sure some people do that.

See contract below:

I did open a dispute with my bank for the $247 paid for my cancelled month. I also setup a stop payment on the account so they cannot withdraw any more money as they are trying to withdraw an additional month as well.

I am fully backed by my signed contract with Solidarity and they have no legal right to be taking money out of my account once cancelled. Or even while my account is active as all donations are purely ‘voluntary’.

Additionally as a small business owner you can’t deduct any healthshare expenses for tax purposes and you can with health insurance. You can also put money into an HSA with a high-deductible health insurance plan which you also can’t do with a health share plan.

Wish I had cancelled Solidarity sooner. I didn’t think about the tax and HSA implications the past few years which was my mistake. I had thought all health insurance plans were $400+/ month which is why I hadn’t considered any earlier.

Very happy to have made switch now.

UPDATE #2: January 13, 2021

Solidarity redid their website and their customer service model, and I just called with a billing question and had no wait time.

The customer service person went above and beyond to figure out the discrepancy and was able to do their job quickly and effectively.

They seem to have fully turned around to offer exceptional service to all customers without the hold time and other issues of the past.

I am very satisfied with them now (although they did increase their price, which probably allowed them to get more customer support representatives), and am happy to be their current customer.

Huge improvement so far this year, and I would recommend them to other freelancers as well and those looking for a lower cost option, especially since their entire service and platform seems to be operating at a much higher level based on my recent experiences.

You can read about their older model and my experience below, but am happy they have taken feedback, improved and are now a service I am happy to be a part of:

UPDATE as of 6/19/20: The below experience was my initial Solidarity experience, but after a year, a very helpful representative did reach out to me and fixed my concerns including any miscommunication and full eligible reimbursement for my plan.

I now think much more highly of Solidarity, and am glad I did use it for the past few years as I have been able to save considerably as opposed to getting traditional health insurance, even though it was hard to get used to using at first.

I now do highly recommend Solidarity, however it simply took a long time to get my initial bills reimbursed & communication fully figured out.

My full experience below:

Is Solidarity Christian Healthshare a good choice for entrepreneurs? Or for anyone? I describe my own experience with Solidarity’s Healthshare and opinion on who, if anyone, should use it, below.

I was so tired I could not run for longer than 3 minutes without stopping to walk for at least a minute. And when I say “run”, I mean hobbling a long at an 11 minute mile pace, barely faster than many people can walk.

I’m a fairly athletic person, and always have been, swimming High School Varsity section and state meets since middle school, running two marathons and being the type to go on a run even when it is pouring rain or in any cold temperature except ice on the ground because ice makes it too slippery.

After more than a month of 3 minute slow-motion running followed by a minute walking, I decided to go in for a blood test to see if there was anything wrong with me.

At first I had thought my slowed down running was just me getting older, but when you can’t run for more than 3 minutes at a time, are only 27 years old, and are used to being able to run marathons, you start to realize there may be something wrong.

Wanting to be able to run again, I went in to get my general checkup and blood test for the first time in over 5 years since the mandatory college tests.

I got the test results and found out my red blood count and iron count were incredibly low and I had iron-deficiency anemia, which was the reason I had been so exhausted I could barely find the energy to “run”, if you can call it that, at a crawling pace for more than a few minutes.

To fix the iron-deficiency, I took iron pills for 8 months, got re-tested, and found out my blood count was still slightly low. Then I took the pills again for a few more months. Finally I got re-tested and found out my blood count was fine, which I already knew because at that point I was running for 30 minutes straight at 8 minute mile pace daily on my building’s treadmill.

The doctor visit + the blood test added up to ~$500 + two more blood tests for a total around ~$700.

Not a health expense that would break the bank by any means, with or without insurance, however, I had been told *in writing* via email multiple times before going in for the general checkup that Solidarity Healthshare covers general checkups 100%, and any reasonable follow ups 100%.

I was under the impression I would submit these bills via the Solidarity portal, get a reimbursement check, and be done with it.

Nope. Not even close.

Christian HealthShare Bill Processing Experience

I submitted my bills and forgot about them. My mom asked me a few months later, “Did Solidarity ever reimburse you?”

I logged back in to check, nope, still “processing”, 3 months later. Still processing 5 months later.

From the day I submitted May 12th, 2019, it took Solidarity 5 and half months to process the first iteration of the bill which was finally incorrectly processed on October 30th, 2019.

After waiting for months, I finally I got an email notification they had been processed 5 and a half months after I submitted the bill.

I logged in and found Solidarity had “re-priced” every single bill that I had already paid full price for, meaning after my $500 deductible, they decided to “re-price” all the bills I had already paid in full so they could reimburse me for only the arbitrary “re-priced” amount, not the amount I had already paid in full.

Their strange “re-pricing” strategy meant they were only reimbursing me for around half of the rest of the general checkup and blood test bill.

Note: The way Solidarity processes and prints out the processed bill PDFs is also super confusing.

Make sure you save your welcome packet so you can check what plan you have, if it is the one that reimburses 100% or 70% like I have, or another variation.

A deductible means what you have to pay out of pocket each year no matter what. So I knew I would be paying the first $500 out of my own pocket and was ok with that.

Reimbursements & Customer Service

Here’s how it worked out for my ~$700 checkup and blood test:

I submitted my claims and waited 5 and a half months for processing

Then for the next “eligible” $200, they “repriced” the bill to be $100…even though I had already paid, in full, the full $200 bill.

I called to ask why they repriced it and only sent a partial reimbursement

They told me the documents I had submitted weren’t proof of payment so I had to re-submit them.

I resubmitted all my proof of payment documents (so much for *trust* in a Christian Healthshare I guess)

I called again 3 weeks later to check in.

They told me to re-email everything.

I called again 3 weeks later to check in.

Still processing.

I waited every month or few months to call in again and check, and no one was ever able to help me get the bills finalized or paid.

The support representative would always say in a sing-songy sweet voice, “oh, it is still processing in billing, we will call you again in 10 days to follow up with an update”.

And I would say back as nicely as possible “oh I don’t think you will call me back, just because I’ve been told that many times before and it has never happened.”

They would say, “oh, of course honey we will call you back”, and I would laugh quietly in my own head because of course they would never call me back, and they never did.

Finally, it has been over a year and I am writing this at the time of C-virus lockdown, so of course they have practically shut down even though they are a remote phone-based business.

In a few months I will call again and see if my bills from over a year and a half ago have been processed as was promised.

UPDATE: 6/19/20 A few weeks after publishing this post, I was surprised to see that a Solidarity representative did reach out to me via email to schedule a call to discuss my situation.

We talked on the phone several times to clear up any confusion, and she was extremely helpful as well as had the knowledge as well as power to help and get the rest of my reimbursements.

She explained to me that the re-price was because I had chosen the lowest plan level which is only a 70% max reimbursement rate, which makes sense and was ok with me. If you are looking to get a 100% reimbursement, you simply have to choose a higher plan level.

She also sent the two checks that I had never received which I just got the other day in the mail, so I did end up getting 70% of my eligible medical costs covered, which was great.

I have to say I was surprised to receive the pro-active outreach and help from her, and she was exactly the kind of customer service I had previously not seen in Solidarity but had been looking for.

I also have to say I do recommend Solidarity based on my most recent experience with them and how they cleared up any confusion on my end as well as sent the rest of the eligible reimbursement money.

Conclusion: Should You Choose Solidarity or a Christian Healthshare?

The answer is it depends on many factors, but I now think much more highly of Solidarity and will consider staying on the next few years, however my monthly subscription fee is increasing this October, so I still need to decide if traditional insurance is a wash or not cost-wise or worth it in other ways.

Before getting the pro-active customer service outreach from Solidarity, the worst part for me was having this hanging over my head for months and months and over a year. I simply wanted to submit a bill and know it has been taken care of. I would rather have an honest, upfront, easy to work with health insurance provider, and for a year Solidarity had been the opposite of this. I have to say they are now the opposite of what I previously thought, I now see them as much more upfront, honest and capable due to my recent experience.

I am happy this is no longer hanging over my head, having to resubmit bills, wait months and call every month for over a year and still not being reimbursed for a small amount. Solidarity as a Christian HealthShare has met and exceeded my expectations with my most recent experience.

I was very happy to be able to speak with a Solidarity customer service representative who was on point and had the power to deliver while I was on the phone with her.

Christian shared health insurance is a good idea in theory, but has some serious flaws in the way they can be set up. I recommend building a strong relationship with them if you do get their insurance so you can get priority support and have a good experience like I had a year after my initial experience.

There are still valid use-cases for shared health insurance such as those who have very little to spend on health insurance or are willing to take the risk of not being covered.

I likely will continue to use my Christian HealthShare for at least one more year due to its low cost & now good support.

However, I recognize that because of this low cost, getting any money for submitted claims can be like pulling teeth unless you get a good customer service representative on the phone.

I currently use Solidarity Healthshare for my insurance, and started doing so when coverage was mandatory under Obamacare laws, when my mom recommended it to me due to the faith-based nature and low costs when compared to traditional health insurance plans.

I work for myself and did so at the time, so I wasn’t covered by an employer, making health insurance a cost that I wanted to keep as small as possible, similar to many self-employed people.

I have paid $107 a month for my Solidarity Healthshare membership these past few years, plus an annual $75 renewal fee which adds up to $1,359 a year.

Looking up other standard Health Insurance plans such as Blue Cross Blue Shield it’s easy to see how health insurance costs can add up to over $350 or more per month or a much larger expense of $4,200 or more per year.

Solidarity did a great job proactively reaching out to me a year after my initial concern and completely fixing any miscommunication and reimbursements.

My Solidarity renewal is coming up in October, and with it comes a raise in my current price to almost the level of a traditional health insurer. I may stay with Solidarity after my recent experience with the wonderful, knowledgeable customer service representative and how they clarified any miscommunication and sent the full reimbursement.

In conclusion, using a HealthShare can be a good short term health insurance solution for some people, but you’ll need to think carefully about the costs and benefits relative to your own situation.

Let me know your experience with regular health insurance and healthshare insurance in the comments below and we can compare the two.

Monumetric is an ad network that requires a minimum of 10,000 monthly pageviews to join. If you have more than 10,000 pageviews and less than 80,000 you will be required to pay a $99 setup fee.

Monumetric Review

Here is my personal Monumetric experience and review.

Monumetric has been an ok way in a select variety of niches to see a slightly higher RPM for ads. It doesn’t have a higher RPM in all niches, so it is one you have to test for your specific site to see if it will be better than your current ad network.

One of the main cons with Monumetric is they have a high staff turnover rate, so you go through a new account manager or contact every year or less.

The main issue I have with Monumetric and why I am hesitant to recommend them is how they handled a mistake they made regarding a website I sold, that was using Monumetric ads.

After selling the site and completing the asset transfer on my end, I sent a clear email to Monumetric that said:

Me: “Hi [Name of Account Rep Here]”

The transaction is complete and feel free to transfer the site ownership to [Name of Buyer’s] account – please keep my account open and ready for my new site to go into.

Thanks,
Stacy

and received the response:

Monumetric Representative: “Great! My team will be sending these over today. Thanks so much!”

Shortly after I see the website taken out of my reporting dashboard and assume everything is in Monumetric & the buyer’s hands now.

One year and four months later I receive an email from Monumetric saying they never completed the transfer on their end.

I had been receiving deposits for the site I had sold in addition to the sites I owned in my Monumetric account.

However, I had no way of knowing this was happening because I had already handed the site off to the new owner and done through so Monumetric as well.

Monumetric then asked me to pay them asking me to pay them $7,103.81. I had to calculate the money I had received minus the money in my reporting dashboard to figure out the discrepancy was much lower than what they were asking, only $4,947.78.

To get to this lower number, it took multiple weeks and multiple emails. I requested a phone call multiple times to iron things out, and was told they don’t do phone calls for this type of issue.

This surprised me, since they were asking me to give them $7,000, and then after correction almost $5,000, in addition to a payment for my own site that had never been completed but were unwilling to get on the phone to discuss it.

If you are asking someone to send you thousands of dollars due to a mistake you made over a year ago, I would think you would be willing to get on the phone to clarify & make sure all the information is correct and that you are both on the same page.

Apparently, Monumetric did not feel that way about the situation.

One moral of the story is if you do use them as an ad provider, make sure you go to the settings page and enter your billing information for every site you have with them, or you may risk not getting paid, or other issues that may be very hard to resolve down the line.

During this process I also found out they had also not paid me $1,474.65 for a site I had never entered billing information specifically for, so I entered that and they are sending the payment on the next payment cycle.

I have worked with competent Monumetric reps, and some who are on the complete opposite spectrum. It’s the luck of the draw, but the majority are unable to understand simple concepts, and at the end of the day it comes back around to hurt the Monumetric customers.

They also shared my banking information with the seller, something that makes me uncomfortable and that I don’t think any company that has access to your billing info should be able to do.

In the end they required me to pay them $4,947.78 for a mistake they made when they failed to finish the transfer on their end without acquiescing to my request to get on the phone, although they did end up lowering the number they asked for and promising to pay me for the site they had neglected after checking their reporting and the back and forth of emails.

Any ad platform that does not own up to their own mistakes and asks its customers for money as well as shares private bank details with other customers, is not one that I would ever actively recommend or promote.

It’s a shame because I did use to recommend them and have on several podcasts.

The customer support is simply subpar, and the RPMs have been going down over the last several years.

I’ve heard and read other negative support stories such as issues with taking larger ads off the page and other response issues.

Keep that in mind when you try them out, you may be on your own and/or liable for any mistakes Monumetric makes on their end, and, keep in mind they are quite likely to make a billing, payment or other mistake.

For example, you may find them requiring you to pay them $4,307.9 for a mistake they made well over a year ago.

Monumetric Pros

• Another ad network to test if the RPM is higher

Monumetric Cons

• Support can take days to answer
• High employee support turnover – new contact every year or so
• Huge ads that can disrupt user experience, or have to deal with lower RPMs
• Have to wait 60-90 days for payment, Net-60 payment, after each month you wait two months or more for payment
• Reporting dashboard is very limited
• Can’t change date when accessing reporting dashboard on mobile
• You need to pay $99 setup fee when you have a site using Monumetric that has less than 80,000 pageviews

Monumetric Conclusion

Monumetric could and likely should still be on your long list of ad networks to test different niches in to see if it does have a higher RPM.

In terms of being your first, second, or even third choice, I wouldn’t recommend placing it near the top of the list.

This is for reasons including having to wait up to 90 days for payments, the poor reporting experience, the poorer ad experience for users with intrusive, pop-up ads, sometimes 2 to 3 at the bottom of each page, poor support, high turnover in employee contacts, and potential for you to be liable for mistakes the platform makes in addition to not having secure billing or bank information within the platform with the potential for Monumetric to share that information with other customers.

Simply put, the overall experience isn’t great, you have to wait a long time for payment, and customer service is poor to the point of sharing your private bank details, simple incompetence and long delays, and the potential to be liable to pay the company thousands of dollars for their own mistakes.

 
    Thing
 
 
    Stacy Caprio
 
 
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